한국 하우스 • The Korean House
Curating from Seoul
The Korean HouseInspired by Seoul
Curating from Seoul
We want you to love your Seoul Plushes Collection plushie. If something is not right, here is how returns, exchanges, and refunds work.
Return Window
Request return or exchange within 7 days of delivery.
48-Hour Damage Reporting
Report defective/damaged items within 48h with a required unboxing video.
5–7 Business Days Refund
Refunds processed directly to your original payment method.
Free Cancellation Pre-Dispatch
Cancel anytime before your order is dispatched with zero fee.
We want you to love your Seoul Plushes Collection plushie. Every companion is carefully crafted, inspected, and packaged with love. If something is not right with your order, we are here to help make it right through a clear, transparent return and exchange process.
Return & Exchange Window:
You can request a return or exchange within 7 days of delivery. Please notify us as early as possible so we can guide you through the process smoothly.
To be eligible for a return or exchange, your plushie must meet the following standard conditions:
The following items cannot be returned or exchanged:
48-Hour Notification Window
If your plushie arrives damaged, defective, or isn't what you ordered, please contact us within 48 hours of delivery on WhatsApp with your Order ID, clear photos, and a required unboxing video showing the sealed parcel being opened.
Initiating a request is simple and direct:
Contact Our Desk
Message us on WhatsApp or email support@thekoreanhouse.com with your Order ID and reason for return. If you ordered while signed in, you can also use the Request Return/Exchange button on your order in My Account.
Approval & Shipment
Once approved, ship the plushie back to us, or we will arrange a pickup where serviceable. For voluntary returns or size exchanges, the customer bears the return shipping charges.
Inspection & Resolution
We will inspect the item on arrival. If it meets the conditions above, we will promptly process your exchange or refund.
Payment Method: Refunds are issued to your original payment method (UPI, Debit/Credit Card, or Net Banking) within 5–7 business days of us receiving and inspecting the returned item.
Exchanges: For exchanges, we will ship the replacement companion once the original item passes inspection.
Shipping Fee Policy: Shipping charges already paid at checkout are non-refundable, except where the return is due to our error — damaged, defective, or wrong item dispatched.
Part-paid Orders: For an order paid partly online and partly on delivery, the online part is refunded to your original payment method, and the part you paid the courier by UPI or bank transfer to an account you give us.
Free Gifts: A free gift that came with your order can't be returned or exchanged on its own.
Before Dispatch: You can cancel an order for free any time before it is dispatched from our fulfillment center — simply message us on WhatsApp with your Order ID.
After Dispatch: Once dispatched, an order can no longer be cancelled in transit, but you can request a return once it is delivered, in accordance with the policy above.
Part-paid Orders: If you chose to pay a small advance online and the rest on delivery, the advance is refunded in full if the order is cancelled before dispatch. The advance is not refunded if you refuse the parcel at delivery, as it covers our courier charges.
We are always happy to help you:
Customer Care: The Korean House Support
Email: support@thekoreanhouse.com
WhatsApp & Instagram: Reach out directly via our verified channels
In accordance with the Information Technology Act, 2000, the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023, the contact details of the Grievance Officer for The Korean House are provided below:
Entity / Grievance Officer
The Korean House PVT LTD
Official Support Email
support@thekoreanhouse.com
Support Channels
WhatsApp & Instagram Support Desk
Registered Business Address
Sindhubhavan, Ahmedabad, Gujarat, India
* Grievances are acknowledged within 48 hours of receipt and formally redressed within 1 month. You may escalate unresolved data concerns to the Data Protection Board of India under the DPDP Act, 2023.