Return, Refund & Cancellation Policy

1. Return Window & Core Principles

At The Korean House, every parcel is inspected and packed by hand with protective wrapping before leaving our Mumbai hub. However, because our catalog consists of imported Korean boutique stationery, delicate lifestyle items, plushies, and collectibles, returns and replacements are governed by specific guidelines to prevent abuse and protect genuine customer claims.

Customers have a window of 5 to 7 calendar days from the date of confirmed courier delivery to report any discrepancies, transit damage, or defects.

2. Eligible Conditions for Return or Replacement

We gladly approve returns or free replacements under the following circumstances:

3. Mandatory Unboxing Video Requirement

4. Non-Returnable & Final Sale Goods

Due to hygiene, authenticity preservation, and collector characteristics, the following categories are strictly non-returnable and non-exchangeable once unsealed:

• Blind Box Figures: Mystery collectibles cannot be returned or exchanged once the foil pouch or box seal has been breached.
• Stationery & Stickers: Washi tape rolls, sticker sheets, and notebooks where packaging wrap has been removed or pages written upon.
• Apparel with Removed Tags: Hoodies or tees that have been worn, washed, stained, or have tags severed.
• Promotional Free Gifts & Bundles: Complimentary items included with orders above ₹1,999 or clearance items marked “Final Sale”.

5. Order Cancellation Terms

Before Dispatch: You may cancel your order free of charge by contacting us via email or WhatsApp within 6 hours of placement, or before your order status changes to “Shipped”. Upon cancellation, a 100% full refund will be credited back to your original payment method.

After Dispatch: Once your package has been handed over to the courier partner and an airway bill (AWB) number generated, the order cannot be cancelled in transit. If you refuse delivery at your doorstep, the parcel will return to our hub (RTO), and return courier charges will be deducted from your refund.

6. How to Initiate a Return or Replacement

7. Reverse Pickup & Quality Inspection

Where a return is approved, we will arrange a reverse pickup via our logistics partner at our own expense for damaged or defective items. Please pack the item securely in its original packaging including all tags, manuals, and accessories.

Upon physical arrival at our Bandra hub, our quality inspection team verifies that the returned piece matches the claimed defect and has not been used or modified.

8. Refund Processing Timelines & Payment Mode

9. Replacement & Apparel Sizing Exchanges

Size Exchanges for Apparel: If an oversized hoodie or tee does not fit you comfortably, you may request a one-time size exchange within 5 days of delivery, provided the garment is unworn with tags attached. A nominal two-way reverse pickup fee of ₹150 applies for voluntary size swaps.

If the requested replacement size is out of stock, you will receive full store credit or a refund.

10. Customer Support Contact

If you need assistance with an active return or refund query: