행복한 고객님을 위해Customer Studio & Help Desk

Hi Happy Soul! Need Help?

Whether you have a question about plushie sizing, order tracking, Korean import authenticity, or custom gift wrapping — our team is here for you.

We promise a reply within 24 hours

WhatsApp Chat

+91 99741 41623

Start Chat ↗

Instagram DM

@thekoreanhouse.india

Send Direct Message ↗

Email Desk

support@thekoreanhouse.com

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Studio Hub & Operating Hours

The Korean House Studio Hub

Sindhubhavan, Ahmedabad, Gujarat, India

Customer support (IST)10:00 AM – 7:00 PM (Mon – Sat)

Seoul Curation Team (KST)1:30 PM – 10:30 PM (Mon – Fri)

자주 묻는 질문Quick Resolution

Common Customer Inquiries

How fast do you reply to customer inquiries?+

Our team replies to WhatsApp messages and emails within 24 hours. Our Seoul curation team (KST) helps with import and authenticity questions.

Can I change my delivery address or modify items in my order?+

Yes, as long as your order hasn't been dispatched yet. Message us on WhatsApp at +91 99741 41623 with your order number as soon as you can.

Do you offer corporate gifting or custom birthday gift boxes?+

Yes! We create custom Korean lifestyle hampers complete with handwritten calligraphy notes, Seoul silk ribbons, and optional plushie adoption certificates. Tell us your budget and quantity in the form or on WhatsApp.

What happens if a product arrives damaged?+

Message our WhatsApp support or email us with your order number, clear photos, and a required unboxing video of the parcel and the product. Our Return & Refund Policy explains the timelines and how replacements and refunds work.

한국 하우스 • The Korean House

Curating from Seoul