Frequently Asked Questions

Orders are dispatched within 24 to 48 hours from our Mumbai studio hub. Metro deliveries (Mumbai, Delhi NCR, Bengaluru, Chennai, Hyderabad, Kolkata) typically arrive in 2–4 business days. Other cities and regions across India arrive in 4–6 business days. Express shipping tracking is provided via SMS and email as soon as your parcel is packed.

Because our team hand-packs items rapidly to ensure fast transit, please notify us within 2 hours of placing your order if you need to update a delivery address or cancel. Reach out instantly to our WhatsApp support at +91 99741 41623 with your order number.

Once your package is hand-wrapped and dispatched from our studio, you will receive an automated tracking link via SMS and email. You can also log in to your Korean House account anytime to check live delivery updates.

Every Korean House plushie comes with an official personalized Adoption Certificate! When ordering, you can customize the Adopter Name and the Plushie's Name. The certificate is printed on heavyweight textured cream cardstock with official Korean gold-foil style stamp detailing, making your plushie a true lifelong companion.

Yes, 100%! All our plushies are crafted from ultra-soft, hypoallergenic cloud plush fabric with double-reinforced safety stitching and non-toxic materials, meeting stringent Korean KC (Korea Certification) safety standards.

Absolutely! We specialize in curated Korean lifestyle gifting for birthdays, besties, celebrations, and corporate events. We provide personalized calligraphy gift notes, aesthetic tissue wrapping, and Seoul-themed ribbon packaging. Contact us via our WhatsApp desk (+91 99741 41623) or our Contact page for custom curation.

Yes. Every item in our collection — from plushies and stationery to streetwear and room decor — is sourced directly from verified boutique partners in Seoul, Hongdae, and Seongsu. We never drop-ship or sell cheap counterfeit knockoffs.

We offer a hassle-free 7-Day Easy Return and Exchange policy. If your product arrives damaged or defective in transit, reach out within 7 days of delivery with an unboxing photo or video, and our team will issue an immediate replacement or full refund to your original payment method.